Duplication centre - CD/DVD duplication

Frequently Asked Questions

• What is the turnaround time?

Turnaround time is 48 hours. Your job is then despatched the next working day.

E.g. If we receive your masters by:

9.00am Monday your job will be done Monday/Tuesday, despatched Wednesday and delivered Thursday.
9.00am Thursday your job will be done Thursday/Friday, despatched Monday and delivered Tuesday.

We work 24/7 so jobs arriving by 9.00am Friday will be done over the weekend, despatched Monday and delivered Tuesday.

We can accommodate rush/overnight jobs – please call or email for a quote.

• How Do I Order?

Use our instant quote generator to price your job http://www.duplicationcentre.co.uk/prices.html
Click Proceed and checkout out.
You can tell us of any specific requirements in the "notes regarding your order". If you require delivery to another address this can specified. You will instantly be sent your receipt with your Order Number by email.

• How do I send artwork?

Email artwork to artwork@duplicationcentre.co.uk quoting your Order Number in the subject line.
For artwork specifications and templates etc. see http://www.duplicationcentre.co.uk/artwork.html

If your artwork is bigger than 20MB you can upload it to us via FTP.
See https://www.duplicationcentre.co.uk/ftp.html

Please note: You cannot upload content for burning on the disc. This must be sent on a master disc in the post.

• How do I send my master for duplication?

Send your master CD or DVD in the post to Duplication Centre, Gleniffer House, 2 Hall Road, Rochford, Essex, SS4 1NN
with a copy of your receipt. Most clients choose to send their master by Special delivery.

• How Do I Set Up An Account?

Companies and Organisations pay for your first order on order by credit/debit card, BACS or cheque. We then automatically set up an account for your subsequent orders. There are no forms to fill in. You then specify you are a "returning customer" for further orders.

Government / NHS / Schools / Universities can choose "returning customer" as accounts are already set up for you. Please quote your internal Purchase Order Number for us to quote on your invoice.

Accounts are only available for companies or organisations.