Duplication Centre

CD, DVD, Blu-ray duplication

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24 Hour Turnaround

Archive for the ‘How To…!’ Category

Helping with your order: 4th October 2019

Friday, October 4th, 2019

It’s nearly two years now since we moved our phone lines from a Call Centre, to taking your calls directly here at our office and production rooms.

This has meant better and quicker service for our customers who can get speak to experienced and knowledgeable staff straight away .

We have found this more hands on approach in the company has led to us getting to know our customers needs and requirements more, and so provide an even faster response when you most need help .

We love to advise and help with new customer enquiries sharing our wealth of experience with you to help you get the right product.

Call us on 01702 530354 and let us help you with your CD, DVD or Blu-Ray duplication

Or visit the web-site for live chat and general information in our FAQ & Weekly Blog.

 

24 Hour Turnaround: 20th September 2019

Friday, September 20th, 2019

Here at Duplication Centre we offer the fastest service of any in the industry.

We have 24 hour turnaround and in some instances if you talk to us…faster than that.

We always try to help customers if they get in a tight spot 🙂

 

It’s always worth giving us a call …if we can help we will; sometimes customers will come and collect their orders directly from us to save time.

 

man sitting at desk with headset on with computer screens

Give us a call if you need help or advice.

Sending CD’s and DVD’s in the post: 6th September 2019

Friday, September 6th, 2019

Just a little practical help for you with  posting out your CD’s and DVD’s; especially if you might be considering selling via social media or your own website.

Always use a Mailite or Jiffy bubble bag for protection if you have chosen to use Standard or Slimline Jewell case or a Plastic DVD Case. If you don’t they are likely to get broken and it will cost you more to replace the case for your customer.

Card cases obviously  don’t break but can bend and of course the disc inside can break …so they still need  protection.

Either use a bubble bag or stiff card envelope.

For Royal Mail this takes you into the “Large Letter ” pricing category so dont be tempted to just stick a small stamp on!!! They won’t deliver it if you get it wrong!!

The actual price of the stamp depends on the weight of the contents but when you are sending just 1 unit it will usually be in the first category (up to 100g) or possibly just into the second.

 

Don’t forget to cost the price of the postage into the price you charge your customer….it all adds up!!

You can check your pricing here:

https://www.royalmail.com/price-finder

Jargon Buster Part 3 – Audio & Video Files: 12th August 2019

Monday, August 12th, 2019

This is the third and final article by Mark Smith our Director of Technology here at Duplication Centre; helping you to understand some of the terminology and abbreviations used in the industry.

Audio Files:

Unlike the disc image formats above, these are just individual audio files used by computers. They require ‘Authoring’ to a disc. Authoring a CD means taking the audio (in any of the formats) and writing it into a format and structure a simple CD player can understand and play

WAV

These are high quality audio files, very similar to standard CD-Audio. This is a very common format used in recording studios .

https://en.wikipedia.org/wiki/WAV

AIFF

AIFF is practically identical to WAV, but this format was developed by Apple in the late 80’s. Another very common format in recording studios.

https://en.wikipedia.org/wiki/Audio_Interchange_File_Format

MP3

This is a digital music format created for sending audio over the internet. The great attraction of the MP3 format is its ability to compress files, allowing them to use much less space. Technically lower quality than the above audio formats, but not really in any noticeable way

https://en.wikipedia.org/wiki/MP3

FLAC

The Free Lossless Audio Codec. This is a newer format which is able to compress audio to take up space just like an MP3, but does so in a ‘lossless’ way. This means the audio quality should not be degraded  in any way, but the file size will be noticeably smaller. A useful format that has only seen uptake in technical and audiophile community.

https://en.wikipedia.org/wiki/FLAC

Video Files:

This section may appear a bit short, but I had to draw the line somewhere.  There are a very large number of video formats that have existed over the years, far too many to discuss here. In practice there are 2 very common ones.

All video formats will require ‘Authoring’ to make a standard DVD-Video disc (OR a Blu-Ray-Video disc) to be player in a standard player.  Simply burning a video file on a disc will not necessarily allow it to play in a standard player.

MP4

A modern high quality video format widely used in consumer and professional markets.

MOV

Another modern high quality video format widely used in consumer and professional markets. Developed by Apple.

 

 

Jargon Buster Part 1 – Master Discs:8th July 2019

Monday, July 8th, 2019

As in most Industries there are many terms and abbreviations which are used in duplication, that have become part of our ordinary language. For the uninitiated these terms can sometimes appear complicated and a bit daunting. This is especially true of file formats as some terms are used to define different entity’s even when working in the same markets!

 

Our Director of Technology Mark Smith has written a series for articles that we will publish over the next 3 weeks explaining  some of the most used terms,in relation the the optical media (CD, DVD and Blu-Ray) market. With links for more detailed explanations:

 

Physical Masters:

This simply means a hard copy CD or DVD which we can use to duplicate from.

 

Disc Image Formats:

The type of images here are not photographic images. The term relates to a ‘snapshot’ of the contents of a disc, the format and the exact layout.

The most important thing when working with disc images is you are sure you have formatted them correctly. Failing to do this will result in any discs made from them to be faulty. If there is any doubt, or you are new to this area, ask for help and advice. We have a team here who are always available for email, phone or online chat and will be very happy to help and advise you.

 

ISOnrg

An .iso image is a computer file that is an exact copy of an existing file system. ISO files are typically created through a software application that will extract the contents of a CD or DVD, and then write then as an exact electronic copy of the original disc to a file (a .iso file). This allows us to burn to burn an exact copy of the original onto CD or DVD.

Iso files are perfectly acceptable for CD-Rom and DVD-Video, but should not be used for CD-Audio due to technical restrictions

 

IMG

This format is very similar to a .ISO image with a few subtle changes and features which are beyond the scope of this article. For our purpose they can be used the same as an ISO, but more in depth information can be found in this article should you wish to learn more.

Like ISO files, .img should not be used for CD-Audio discs.

 

NRG

These files are a relatively new proprietary optical disc image file format. NRG files are used in the same way as other image formats, but are a more advanced and very versatile.

NRG files can be used for any type and format of disc, CD-ROM, CD-Audio, DVD-Video, Blu-Ray, etc.

NRG files on Wikipedia

 

DDP

This stands for Disc Description Protocol and is commonly used for delivery of disc pre-masters for commercial Glass Master Replication. The DDP format is compatible with all CD and DVD discs and is the industry professional format used in mass manufacture of discs. Although becoming more common, its a relatively unknown format used mainly within the optical media industry for transporting discs electronically between production facility’s and mastering houses.

DDP files can be accepted the same as all other listed image formats for duplication, but are not a specific requirement in any way. Further more detailed information on this format is available here.

 

Bin/Cue

This is a versatile image file format particularly useful for CD-Audio. The consist of two files,

  1. a binary data file (.bin file), This is the raw data of a disc, a solid block of information with no organisation.
  2. a Cue sheet (.cue file). This is a descriptive file, used to give structure and organisation to the raw binary (.bin) file.

Each of the Bin & Cue files are meaningless on their own, and must be provided together with their specific and matching partner, never mixed or edited. Further information of this file type can be found here.

 

 

Making Money From Music – Get The Mix Right! 9th May 2019

Thursday, May 9th, 2019

The sharpest customers we deal with no longer rely on any one way to make money from their music.

Remember that the fresh way to approach making money is to have a mix of content available for your fans:

  • Via Your Website
  • Via Social Media
  •  After Gigs

These will include digital downloads, merchandising and of course the opportunity to buy CD’s and DVD’s in hard copy….and if you’re doing this you have all bases covered.

singer clapping on stage , audience clapping happy muic gig

Another tip is to make yourself available after gigs to sign your CD’s…providing  a memory that people love to keep!

Check out our instant price calculator to get a quote for your CD’s/DVD’s & BluRay’s to sell at your gigs.

https://www.duplicationcentre.co.uk/prices.html

Will my song titles show when I play my CD in a computer?

Monday, January 14th, 2019

Computers use an online database to display CD information, the most common one is known as Gracenote, a more detailed article on Gracenote can be found here Gracenote CD Database and CD-TEXT.

Tunes and Windows Media Player DO NOT read and CD-Text embedded on the actual CD, at all! This is common for all computer CD player software.

When the CD information is displayed on a computer, the info is coming from an online database. The database is usually Gracenote (the more common) or AllMusic.

The Gracenote database serves CD information to: iTunes, WinAmp, Quintessential Media Player, and Finder (Mac OS). The AllMusic database serves CD information to: Windows Media Player, Rhapsody, and Real Music Player.

Registration on these databases must be completed by you, the client, rather than us as no extra information is added to the CD for them to work.

You can find further information on how to submit your CD on the below links.

Gracenote Database

AllMusic Database

 

 

 

 

 

CD-TEXT and the Gracenote Database

Tuesday, May 1st, 2018

Gracenote CD Database and CD-TEXT

We live in an age where all things exist on the cloud, but this is only partly true for the text information’s we see when playing CD-Audio disc.

There are in fact two ways to add track text info to a disc:

In the beginning, not long after CDs were released in the 80s, an update was made so small amounts of text could be added to a CD. This text lives in sub channels of the disc so it won’t effect playback, but a CD-TEXT enabled player can read and display the information. Nowadays these players are less common, but still used in most car stereos unless you’re driving one of a few higher end vehicles.

A common assumption is that most computers read CD text, however this is not the case; iTunes, Windows Media Player etc. do not use CD-Text at all. They use a more modern system, the GraceNote – Compact Disc Data Base (CDDB). With this system none of the text used is actually stored on the disc, but all saved on the internet.

When you insert a CD and view through iTunes for example, the computer identifies the disc and then looks it up on the web. If it cannot find a match it will not display the text information, or may display a close match (from another artist!). So even if you have a CD which has CD text, but is not registered with the CDDB, its unlikely the text will show up on a computer at all.

We have customers who have experienced this problem and fortunately its very easy to correct.

We recommend using iTunes as it’s one of the easiest ways to upload your CD information.

The below link will show you how to do this in just a few minutes:

http://support.gracenote.com/support/pkb_Home?l=en_US&c=Public%3AArtists_Labels_Publishers

Once submitted it can take a couple of days to update but that’s all you need to do.

Beginners Guide to Physically Shipping Your Own CD

Tuesday, April 3rd, 2018

The following is an article written by one of our customers.

It gives an overview of a band looking at the different ways of  selling their cd’s to fans, outside of selling them at gigs.

Read the original article here: http://blog.samrussell.co.uk/physically-ship-cd/

Getting started releasing my own music was a learning curve. Not only did I have to write all the music (which was fun!), but I had to look at everything that a record label traditionally does, and take figure out how to implement it myself. One aspect was figuring out how to ship a CD. I looked over the different options and figured out a solution that works for me.

I’ll give you a quick overview of those options and why I chose the method that I did.

Options for shipping a CD

There are three options available to you:

  • Drop shipping
  • Third party fulfilment
  • Self-fulfilment

I’ll quickly outline what these different options are:

Drop shipping

Drop shipping is when a third party company creates and ships a product on a per order basis. For example, let’s say Fred buys your record. Your drop shipping company will print a record just for Fred, and ship it to him.

Drop Shipping Pros

  • You have to do almost nothing
  • Everything is automated
  • Low upfront costs

Drop Shipping Cons

  • Per unit cost is expensive, so you make less profit per sale

Duplication Centre addition: Our sister company can offer this service, please visit www.thedigitalpublishingcenter.com for more information.

Self fulfilment

This is when you take care of every aspect of order fulfilment yourself. Your turn your office / bedroom / house into a warehouse to store and ship your records / merchandise. If you choose to do self-fulfilment, then you need to consider:

  • Online purchasing system / storefront
  • Product manufacture
  • Packaging
  • Posting
  • Upfront costs

So as you can see, there is already a lot for you to consider.

Online purchasing system

How are your users going to buy your CD online? You could use third party solutions such as Bandcamp or Shopify; or you could use a solution which integrates with your own website, such as Woo Commerce. Both have advantages and disadvantages depending on your situation and what you want to achieve. I’ll write an article in the future about these options. I’ve tried Woo Commerce and Shopify myself, and personally, I prefer Shopify.

Product manufacture

You need to find a company that will physically create a CD for you. When it comes to CDs, you have two options:

  • Duplication
  • Replication

Duplication is for small jobs (usually up to 1000 copies). This is the same process as you would use to ‘burn’ a CD on your home computer, on a more industrial scale. Duplication also has a fast turn around time.

Replication is for bigger jobs (500 units upwards) and while it has a higher setup cost than duplication, at higher volume it is cheaper. Replication involves creating a glass ‘master’ disc and then physically stamping blank CD. It takes longer than duplication.Please see our sister company  www.replicationcentre.co.uk  for more information on this.

The best company I have found in the UK for duplication is The Duplication Centre. They usually ship my order within a couple of days and they give things a once over to make sure the order is ok. They also keep your order on file, making it really fast and easy to get a second printing done. If you sign up to their mailing list, they usually send out some special offers for free extra units every few months.

If you are in the UK, they are highly recommended and you can check them out here. Check them for yourselves – their policy or approach may have changed since writing this article.

Packaging

How are you going to post your CD? You need some sort of packaging. You want to balance having something low cost, with having something that can protect your product – if your CD turns up smashed, scratched or damaged; even if it isn’t your fault, your fans will be pissed off.

The best packaging solution I found are card wallets from lil packaging. They are durable, protect from light impact, scratches and drops. They also ‘expand’, so you can put a thin card wallet promo CD in, and have a slim package; or you can put a full size jewel case in there and the card wallet will ‘expand’ a bit. Check out the photos.

Finally, they are pretty cheap per unit, and the price per unit crashes with scale. Check out low cost durable packaging for your CD here. Price per unit is anywhere from 30p/unit to <1p/unit depending on the quantity purchased.

Here are some photos of what the CD mailers look like (got a big box of 150 I think it was, to hit the price break and get a cheaper per unit price):

 Posting

There are a few options for this. For most people getting started, taking a bag of packaged CDs down to the local post office is probably the best solution. Get yourself a sharpie and write the addresses on the front of your card wallets by hand. You will want to check postage rates so you don’t get any nasty surprises and set up your shipping on your website / online store appropriately.

A great way to check the weight of your item is to grab a cheap set of digital weight scales that are accurate to roughly 2g (and if you use imperial will switch to ounces). Then you can accurately measure the weight of your CD / merch and make sure you don’t get any surprises at the Post Office.

Upfront costs

As you might have noticed, one aspect of self fulfilment is that, when compared to drop shipping, there are upfront costs to handle. Rather than having a CD made per order, you now have to buy 20-100 units at a time and the packaging to go with them… and your sharpie. So you start to need a bit of capital. However, you will find that your profit margin is much, much higher per unit, than drop shopping.

You should be able to get the CDs created and packaging for less than £3 per unit, so if you are selling your CD for £10-£15, that is a profit per unit of £7-£12.

Self fulfilment pros

  • More profit per unit – this is a LOT cheaper than drop shipping, so for a given product price, you will make much more money
  • You can customise the user experience more
  • Better control over data

Self fulfilment cons

  • Your house turns into a warehouse
  • You have to do more planning, to source your products and packaging.
  • You have to pay a lot more upfront

Self fulfilment conclusion

While it is a bit more work, this is probably the best way for most musicians getting started to go. The work involved is not really that much at all, and you make more money per sale.

Third party fulfilment

Third party fulfilment involves setting up your own supply chain. This is similar to taking self fulfilment, and taking it to the next level, turning it into a miniature business. You take your manufacturer and you connect them to a shipping company, or, you take self fulfilment and you pay someone to run it for you. Paying someone to run your self sfulfilment is pretty simple so I’ll give you a quick overview of third party fulfilment using an external company.

Orders come through from your website and are automatically sent to your shipping company. The manufacture(s) ship directly to your shipping company, who put your items into warehousing. Shipping company takes incoming website orders, takes the appropriate items from the warehouse and boxes them up (this is referred to as “pick and pack”) and ships to the consumer. They sometimes have in house packaging solutions, so you don’t have to worry about that either.

A third party fulfilment will typically charge you a warehousing fee and a ‘pick and pack’ fee.

Third party fulfilment pros

  • If you have the order volume, you can scale to huge levels
  • You still keep a high profit margin per item
  • Automated, so you have very little to do. Shipping 10,000 units per month with this method will be less work than shipping 100 units a month with self fulfilment.
  • Postage is cheaper. The shipping company gets preferential shipping rates that are much cheaper than you can get at a Post Office, due to the volume they do.

Third party fulfilment cons

  • You have to be highly organised with stock management
  • You have a lot of costs to organise and figure out
  • You have to organise two companies to work together
  • You have to integrate your order platform with the shipping company
  • You need to be shipping a high volume of products to make this worthwhile

Conclusion

I would have thought for most independent musicians (if you have a record label, all this is taken care of for you), starting with a self fulfilment model and then ‘graduating’ to a third party fulfilment model will work best for you. I’m still in the self fulfilment phase.

Recommended Companies

This is a quick round up of the companies I’ve used that offer a great service with a great price (that are UK based):

lil packaging

These guys offer solutions for all your packaging problems, not just CDs! They do boxes for shipping your merch, boxes for books, boxes for this and that. They got you covered. A vital company for any band (or individual, small business) shipping their own products. Check them out

Duplication Centre

Whether you want card wallet CDs, digipaks, jewel case CDs, these guys have you covered. Their website looks a little bit old school… but it works. You can get a fully customised quote in minutes. Price per unit decreases with order volume which is nice. Check them out

Choosing a Way to Back Up Your Computer

Tuesday, May 21st, 2013

When you need to backup your computer (or at least some of the files on it) there are more than a few options available. Some of the most popular backup methods currently are RAID mirrors, external hard drives, network drives, USB flash drives, tape drives, cloud storage, and DVDs. Choosing the right medium for you is a matter of weighing the pros and cons:

  • RAID mirroring requires a second hard disk drive (with closely matched specifications) for each drive you wish to have backed up. It can be an excellent solution as it keeps files perfectly in sync, even while they are running, and is thus an up-to-the-second backup. On the downside it is somewhat costly.
  • External hard drives can be of any size you choose, and can serve as a solid backup option. Like the RAID setup the up front cost can be relatively high, but it does allow you to take your files with you.
  • Network drives are a good option if you have multiple computers to backup files from. They’re more expensive than RAID or external drives because they require a housing which is bootable (usually running a linux distribution) but they can be very useful in multi-system households.
  • USB flash drives are generally only a good backup solution for small jobs or when you need to have ultimate (physical) portability, as their maximum sizes are quite tiny unless you begin to spend an extreme amount of money.
  • Tape drives are an old standard but are are often expensive as they have been phased out by other solutions. The tapes themselves can be a better deal than hard drives, and are portable.
  • Cloud storage has become increasingly exciting in the last couple of years, but as a backup solution it remains very slow. For small projects where you want portability such as working directories and music libraries the cloud is a great solution, but leave the big jobs out until internet speeds improve dramatically.
  • DVDs (generally the re-writable kind, though it’s also possible to use write-once discs) are a good, cheap solution for backing up your system if you are in a position to swap discs out as you go. DVDs offer the least expensive backup costs, and remain faster than cloud storage even with the need to swap discs in an out. Since backing up to DVD is a good, well-rounded and scalable solution that does not require a huge outlay of money, many people rely on it.

Choosing how much to backup is a very personal decision as well. Some people make whole system backups. Others may find that they are only concerned about things like photos, documents, and the like. In some cases a single DVD may be all a person needs to back their vital data up, but in others a great many gigabytes of data will be involved.

Once you know how much space you need you should make arrangements to secure adequate supplies. In the case of DVDs it is usually very cost effective to buy a spindle of discs and a storage case.

Your next step has to be to find a good piece of software. Fortunately you have a wide variety to choose from. Wikipedia has a list of free and paid backup solutions which, while not comprehensive, is a great start. Also be sure to check around on the search engines if you haven’t yet found something that suits your needs.

One good free program from the list is called Cobian Backup. Using this program it is possible to backup just part of your system or the whole thing, and store it on a variety of backups, including the cost-effective DVDs. It offers you a fairly easy to use interface so you can get started quickly. It can serve as a good first program while you are getting used to backups, and while you are looking around at other options.

Finally, when you make a backup the best storage place for it is away from your PC. If you happen to own a fire safe, placing your backups (such as DVDs) in that safe is a good way to ensure you can recover should anything unfortunate befall your computer.

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